Last updated 6 October 2026
Downloads are delivered instantly, so we cannot take returns in the usual way. If something is wrong with a file, tell us and we will make it right.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel an online order. For digital downloads this right ends once the download has started, provided you asked for immediate access and confirmed that you understood you would lose the right to cancel. You give that consent with the tick box at checkout.
If you have bought something and not yet downloaded any of the files, you can still cancel within 14 days for a full refund.
Faulty or not as described
Your rights under the Consumer Rights Act 2015 are not affected. If an app is faulty, does not match its description or will not open in an up to date web browser, we will:
- first try to fix or replace the file at no cost to you
- refund you in full, or give a partial refund where that is fairer, if we cannot fix it within a reasonable time
Bought the wrong format?
If you picked the wrong format by mistake, contact us within 14 days and we will happily swap it for the right one where we can.
How to ask for a refund
Email [contact email] or use the contact form with your order number and a short description of the problem. Screenshots help. We reply within 1 working day.
Approved refunds go back to your original payment method within 14 days of us agreeing the refund. Your bank may take a few more days to show it.
